Refund policy

What is your return policy?

We accept returns on eligible items that are unused, unworn, and in their original packaging. Returns must be requested within the return window stated on our policy page.

Which items are not eligible for return?

Final sale items, gift cards, and worn or damaged items are not eligible for return unless they arrive damaged or defective.

How do I start a return?

To start a return, contact our customer support team with your order number and reason for return. We’ll provide instructions and next steps.

Do you offer exchanges?

Yes, exchanges are available for eligible items depending on stock availability. Contact us to request an exchange.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect when received.

How long does it take to process a return?

Once we receive your returned item, please allow 3–5 business days for inspection and processing.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after processing. Timing may vary depending on your bank or payment provider.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number so we can resolve the issue.

Can I cancel my order for a refund?

Orders are processed quickly, so cancellations are not guaranteed. If your order has not yet shipped, contact us as soon as possible and we’ll do our best to help.

Will shipping fees be refunded?

Original shipping fees are non-refundable unless the return is due to an error on our part.